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Consumer Rights - Withdrawal - Cancellation Return Conditions

GENERAL:

1. If you place an order electronically on the site you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) regarding the sale and delivery of the product they purchased.

3. The shipping fee, which is the product shipping cost, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

5. The purchased product must be delivered in full, in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.

6. If the purchased product becomes impossible to sell, the seller has to notify the buyer in writing within 3 days from the date of learning of this situation. The total cost must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAYABLE:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card to which the Buyer pays is used unfairly by unauthorized persons and that the price of the sold product has not been paid to the Seller by the relevant bank or financial institution, the Buyer; Return the product subject to the contract within 3 days at the SELLER's expense. must be returned to the SELLER.

IF THE PRODUCT IS NOT DELIVERED ON TIME:

9. In the event of force majeure that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is informed. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. In case of exercising the right of withdrawal, the goods/services should not be used. The invoice of the product must also be returned.

RIGHT OF WITHDRAWAL:

11. BUYER; The SELLER may pay the fee of withdrawal from the contract by refusing the goods within 14 (four) days from the date of delivery of the purchased product to itself or to the person/organization at the delivery address, without taking any legal or penal responsibility. . By making a statement through the contact information below, showing any reason.

12. CONTACT INFORMATION TO NOTIFY THE RIGHT OF WITHDRAWAL TO THE SELLER:

ŞİRKET

ADI/UNVANI:PROSİS ASANSOR MUH.ELEKTR.SAN. VE DIŞ.TİC.LTD.ŞTİ.

ADRES: Yukarı Dudullu Mah. Necip Fazıl Blv. Keyap San. Sit. J2 Blok No:44/154/1 Ümraniye/İSTANBUL/Turkey

EPOSTA: info@elevatormarket.net

Phone: 90 (216) 466 47 93

FAKS: 90 (216) 466 47 94

 

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the buyer has purchased the service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer. Notification to the Buyer regarding the right of withdrawal is included in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the withdrawal conditions.

14. The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, the SELLER must be notified within 14 (fourteen) days by registered mail, fax, e-mail or the method notified by the SELLER, in writing or by the relevant method, and the product must not be returned. It has been used within the framework of the provisions of "Products for which the Right of Withdrawal Can Be Used" regulated in this contract. must be.

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution during the return. Invoices cannot be completed on behalf of the institutions unless a RETURN INVOICE is issued.)

17. Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging and standard accessories, if any.

RETURN TERMS:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

20. In case of falling below the campaign limit amount determined by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

21. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, which are prepared in line with the BUYER's request or clearly personal needs and which are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, products related to periodicals such as newspapers, newspapers. Journals other than those provided under the subscription agreement, Immediate performance in electronic media Pursuant to the Regulation, it is not possible to return audio or video recordings, books, digital publications, as well as the services provided or the intangible goods delivered immediately to the consumer. Content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the BUYER. In addition, before the expiration of the right of withdrawal, in accordance with the Regulation, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer.

22. In the return of cosmetics and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.), unopened, untested, intact packaging . and they must be unused.

23. In accordance with the following distance contracts regulation; Products for which the right of withdrawal cannot be exercised,

  • Contracts for goods prepared in line with the consumer's wishes or personal needs.
  • Contracts for the delivery of perishable or expired goods.
  • From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable in terms of health and hygiene.
  • Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
  • Contracts for books, digital content and computer consumables offered in material environment, protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
  • Contracts for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a specific date or period.
  • Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

24. The BUYER accepts, declares and undertakes that he will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the payment transactions by credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss incurred by the SELLER due to the delay in performance. your debt.

PAYMENT AND DELIVERY

25. You can pay to any of our bank accounts via Wire Transfer or EFT (Electronic Funds Transfer).

26. You can take advantage of online single payment or online installment opportunities for all kinds of credit cards on our site. In your online payments, the amount will be deducted from your credit card at the end of your order.

 

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